Terms of Service

Last updated: November 2, 2026 · Applies to nexarisresearch.com and everything you do on it

These Terms of Service (the "Terms") are the agreement between you and Nexaris Research ("Nexaris Research", "we", "us") for your use of this website (the "Site"), your account, and any order, quote or membership you place through it. Please read them together with our Privacy Policy. They sit alongside the Research Use & Compliance Disclaimer shown on our home page, and they are meant to say the same thing in more detail.

1. Acceptance and eligibility

By accessing or using the Site you agree to these Terms. If you do not agree, you must exit the Site: access is not permitted without acceptance. Entering the Site after reviewing the Research Use & Compliance Disclaimer, and placing an order after ticking the research use agreement at checkout, each count as your acceptance.

To use the Site you confirm that:

• you are at least 21 years of age;
• you are a qualified researcher, or an authorized representative, accessing the Site solely for lawful research purposes; and
• you have read and understood the Research Use & Compliance Disclaimer and these Terms.

If you use the Site on behalf of an institution or company, you confirm you are authorized to bind it to these Terms.

2. Research use only and disclaimer

This section repeats, and is part of, the disclaimer shown on the home page, the shop and the checkout pages.

• Products offered on this website are intended solely for in vitro laboratory, scientific, and educational research purposes only. They are not intended for human or animal consumption, clinical use, therapeutic administration, medical diagnosis, cosmetic application, or household use. They are not for human or veterinary use.
• Information on this website is not medical advice, scientific advice, clinical guidance, or a recommendation to purchase or use any product. Nothing on the Site, in a product listing or in any e-mail from us is a claim about the effects of any product. Category headings and product names are only a way to organise the catalogue and describe what a compound is commonly known as; they are not a claim that any product has, or will have, any effect.
• By accessing this website, you accept responsibility for complying with the laws and regulations that apply in your jurisdiction. You are responsible for making sure that your purchase, possession, handling, storage and use of any product is lawful where you are and is limited to research purposes.
• You must not use, or encourage anyone else to use, any product for any purpose other than in vitro laboratory, scientific, and educational research. You must not resell or pass on a product for any other purpose.

3. Our role and the suppliers

Nexaris Research purchases products from independent third-party suppliers and resells them to registered customers. Nexaris Research accepts payment directly and coordinates order fulfillment on your behalf, but does not manufacture or independently verify the testing of any product — that responsibility remains with the underlying supplier.

The identity of our suppliers is kept confidential.

4. Accounts and sign-in

• To create an account you must tick a box confirming that you are at least 21 years of age and agree to these Terms and the Privacy Policy. We keep the date you did so on your account. Signing in with an e-mail address or social sign-in account that is new to us creates an account and counts as the same confirmation.
• You need an account to see pricing and place an order. Give us accurate and current information (name, e-mail address, delivery address) and keep it up to date.
• You can sign in with a one-time link sent to your e-mail address, or with a password if you set one. You are responsible for your e-mail account, your password and everything done through your account. Tell us at once at support@nexarisresearch.com if you think someone else has access.
• One person per account. Do not share an account, and do not create more than one account to get around a limit, minimum or offer.
• For our own protection, accounts used by our staff to administer the Site need a second step at sign-in (a code from an authenticator app). Customer accounts are not asked for it.

5. How ordering works

The Site uses a review-then-pay process. Nothing is charged when you place an order.

1. You submit an order. Placing an order submits it for review; nothing is due at that point. By submitting you agree to these Terms and confirm the research use agreement shown at checkout.
2. We review it. We confirm stock with the supplier and work out shipping to your address. Prices, availability, and supplier information can change in the meantime, and we may correct an obvious pricing or listing error.
3. We send you a quote and payment request. We e-mail you the final total, including shipping, with a link to your order, where you pay.
4. You pay and tell us you have paid (see Payment). We confirm your payment.
5. We fulfil the order. We place it with the supplier and coordinate delivery, and you can follow progress and tracking in your account.

An order is not final until we confirm your payment, and a quoted total is held for a limited time. Until then we may decline, change or cancel an order, for example if an item is unavailable (in which case we will tell you, and you owe nothing), if we cannot ship to your address, or if we reasonably suspect misuse or that the research-use terms are not met.

Minimum orders

Each order must reach the minimum order amount shown at checkout. The minimum can differ between our overseas direct and domestic shipping origins, and can be different for members. The minimum applies to the items subtotal before shipping. We may change a minimum at any time; the one shown when you place your order is the one that applies.

Several shipments from one cart

To get you the best price, one cart may be filled by more than one supplier or from more than one shipping origin. Your cart may therefore turn into several orders and several parcels, each with its own status and tracking number, and shipping is calculated for each shipping origin.

Shipping charges

Shipping is charged as shown in your payment request and at checkout. It depends on the shipping origin, the delivery speed you choose where more than one is offered, and the weight of your order. The total you are asked to pay always shows shipping as a separate line.

Product images

Vial images on the Site are illustrations for display purposes only. The products you receive will not carry a printed label, and the vial and cap colours will differ from those pictured. Do not rely on an image for how a product will look, how it is packaged or labelled, or to identify a product or batch.

6. Payment

• We accept payment by payment apps and cryptocurrency. The methods and the receiving details (an address, handle or QR code) for your order are shown in your account and in the payment request e-mail. We do not take card numbers on the Site and we never charge you automatically.
• Send the exact amount in the quote, to the details shown for your order only. Check the details on the Site (signed in) against the e-mail before you send. If you are ever asked to pay anywhere else, contact us before you send anything.
• After you pay, submit the confirmation or transaction ID in your order, and you may attach a screenshot or receipt as proof. We then check that the payment has arrived and confirm it. Your order moves forward only when we confirm payment.
• You are responsible for any fee, network cost or exchange difference charged by your bank, app or the blockchain. Cryptocurrency payments cannot be reversed by us or by the network, so check the address and amount carefully.
• All prices are in US dollars.

7. Quote expiry and cancellation

• Quote expiry. The total in a payment request is held until the date and time shown on your order and in the e-mail (we set this when we send the quote, normally seven days). After that the quote expires, the order shows as "Quote Expired", and you should not pay it. Contact orders@nexarisresearch.com and we will confirm current pricing and availability, which may differ from the expired quote.
• Cancellation by you. You can cancel an order yourself from My Orders in your account at any point before it has shipped. Once it has shipped you can no longer cancel it online: contact orders@nexarisresearch.com.
• Cancellation by us. We may cancel an order, for example if the supplier cannot supply an item, if payment is not confirmed, or under section 17.
• If an order is cancelled after your payment has been confirmed, see Returns and refunds.

8. Shipping, customs and import

• Delivery times we give are estimates, not promises. Some orders ship from overseas and some from within the United States; the origin and the speed offered are shown at checkout. Tracking details are added to your order once a parcel ships.
• You must give a complete and correct delivery address. We are not responsible for a parcel sent to an address that you gave us incorrectly.
• If a parcel crosses a border, you are responsible for customs clearance and for any import duty, tax, permit, licence or fee, and for confirming before you order that the products may lawfully be imported to and held at your address. A parcel can be delayed, inspected, held or seized by customs or a carrier; this is outside our control. Tell us straight away if that happens so we can help where we reasonably can.
• You are responsible for storing and handling products safely once delivered, and for any laboratory, safety or regulatory requirements that apply to you.

9. Returns and refunds

The Site does not have a self-service returns or refunds process. How it works today:

• An order that is cancelled or expires before payment costs you nothing.
• If we cancel or cannot fill an order after your payment has been confirmed, or an order is cancelled by you before it ships, contact orders@nexarisresearch.com with your order number. Our staff review each case and any amount due back to you is returned by the method you paid with, where that is possible.
• If your order arrives damaged, or is not what you ordered, tell orders@nexarisresearch.com as soon as you receive it, with your order number and photographs, and we will review it.
• Because these are laboratory-grade materials, we do not accept the return of products once they have been delivered unless we ask you to send them back.

Nothing here limits any right you have by law that cannot be waived.

10. Membership

• The plan. Membership is an annual plan that gives you 12 months of member pricing. The price is the one shown on the Membership page and in your account when you join or renew. Member pricing applies to orders placed while your membership is active. A free account can buy at free-account prices, and an account upgraded to membership pays member prices, as shown on the Site.
• Founding-member pricing. For a limited number of early members we offer a founding-member price. While it is on offer the Site says so, and says the standard price may increase for later members. A current founding member renews at their locked founding rate.
• Invitation pricing. If you were invited, the invitation may give a reduced price for your first year of membership. It has a deadline, shown in your invitation and in your account, by which your membership payment must be submitted. Renewals are at the regular rate.
• Payment and start. You request membership in your account, pay in the same ways as for an order (see Payment) and submit your payment reference. Membership starts when we confirm your payment.
• Renewal. Membership is a one-time payment for a 12-month term. It does not renew automatically and we never charge you automatically; if you do nothing it simply ends at the end of the term, and there is nothing to cancel. You renew when you choose to, at the price shown at that time (or your locked founding rate).
• Membership is personal to you and cannot be transferred or shared. Prices, minimums and benefits for membership can change for later purchases and renewals; a change does not reduce a membership year you have already paid for.

11. Codes, offers and invitations

Discount, membership, family, referral and invitation codes and credits are valid only as stated when they are issued, may have an expiry, a minimum order or a limit on how often or by whom they can be used, cannot be sold or transferred, and cannot be combined unless we say so. We may refuse or withdraw a code or credit that has been misused or obtained unfairly.

If we e-mail you an invitation, or offers and news because you chose to receive them, we will include our mailing address and a way to unsubscribe. See the Privacy Policy.

12. Acceptable use

You agree not to:

• use the Site or any product in a way that is unlawful, or for any purpose other than in vitro laboratory, scientific and educational research;
• give false information, impersonate someone, or use another person's account, payment details or delivery address without their permission;
• use bots, scrapers or other automated means to collect prices, product data or other content, or to place orders;
• try to get around a minimum, limit, price rule, code restriction or security measure, or probe, scan or test the Site's security;
• interfere with the Site or its systems, or upload malicious code, or upload anything unlawful as a payment proof or in a message to us;
• send us abusive or threatening messages.

13. Intellectual property

The Site, its name and logo, text, product descriptions, design and software are owned by Nexaris Research or its licensors and are protected by law. You may view the Site and download your own order information for your own research and record keeping. You may not copy, republish, sell or build a database or competing service from the Site's content without our written permission.

14. No warranty

The Site and the information on it are provided "as is" and "as available". To the fullest extent the law allows, we make no promise that the Site will be uninterrupted or error-free, or that prices, stock, descriptions, delivery estimates will be complete, current or free of error, and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Because the products are sold for research use only, we make no claim about what a product does or whether it is suitable for any particular experiment, and we do not independently verify the testing of any product (see section 3).

15. Limitation of liability

To the fullest extent the law allows, Nexaris Research and its owners, staff and suppliers are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, data, research or goodwill, arising from your use of the Site or any product, or from a delay, seizure or customs action. Our total liability for any claim connected with the Site or an order is limited to the amount you paid us for the order the claim relates to. We are not liable for any use of a product that is not in vitro laboratory, scientific or educational research use, which is at your sole risk. Nothing in these Terms limits liability that cannot be limited by law.

16. Indemnification

You agree to defend, indemnify and hold harmless Nexaris Research, its owners, staff and suppliers from any claim, loss, liability or expense (including reasonable legal fees) arising out of your breach of these Terms, your use or misuse of any product, or your violation of any law or of someone else's rights.

17. Suspension and termination

We may suspend or close your account, cancel orders and refuse service at any time, with or without notice, if we reasonably believe you have breached these Terms, are not eligible, are misusing the Site or a code, or present a legal or security risk. You can stop using the Site and ask us to close your account at any time by writing to support@nexarisresearch.com; see the Privacy Policy for what happens to your data. Sections that by their nature should survive (including 2, 3, 8, 14, 15, 16 and 18) continue after termination.

18. Governing law

These Terms, and any dispute arising out of them or your use of the Site, are governed by the laws of the State of Arizona, United States, without regard to its conflict-of-law rules. You and Nexaris Research submit to the courts located there, except where the law gives you the right to bring a claim somewhere else.

If part of these Terms is found unenforceable, the rest stays in force. If we do not enforce a right straight away, we have not given it up. These Terms, with the Privacy Policy and the Research Use & Compliance Disclaimer, are the whole agreement between you and us about the Site.

19. Changes to these Terms

We may update these Terms from time to time. The date at the top shows the latest version. Changes apply from when they are posted and do not affect an order for which we have already sent a quote. If you keep using the Site after a change you accept the new Terms; if you do not accept them, you must stop using the Site.

20. Contact us

• General questions, your account, the Site, privacy: support@nexarisresearch.com
• Anything about an order, a quote, payment or shipping: orders@nexarisresearch.com
• Mail: Nexaris Research, 1900 W. Carla Vista Drive, Chandler, AZ 85246